शुल्क वापसी की नीति

Last updated: 29 March, 2025

Thanks for shopping at MANACA.
If you are not entirely satisfied with your purchase, we’re here to help.

1. If a Damaged/Wrong Product is Delivered

We offer free exchanges in case of damaged or incorrect products.
Please reach out to us within 24 hours of delivery.
The replacement product will be shipped after we receive the returned product.
(Note: WE DO NOT PROVIDE REFUNDS)
Exchange processing time: 4–5 working days.
Pickup and reshipment will be handled by our team.
Please contact us via WhatsApp and share valid proof/details (including an unboxing video).

2. If You Don't Like the Product / Wrong Size / Any Other Reason

A nominal return & exchange fee will be charged.
You can exchange for different sizes or even different products.
Fees include:
- Reverse pickup: ₹150
- Forward shipping: ₹150
If your PIN code is non-serviceable, you'll need to self-ship the product back. We will only charge for forward shipping in that case.
Returns are only processed as store credit.
(Note: WE DO NOT PROVIDE REFUNDS)
Store credit is valid for 6 months from the date of issue and will be sent to your registered email.
Once the returned product is received, we'll issue store credit or ship the new product.
Exchange process takes 10–12 days.
We reserve the right to refuse a return/exchange if:
1. The product shows signs of use.
2. The product is damaged or not in original condition.
Only one-time exchange/return is permitted.
You must raise your return/exchange request within 1 day of delivery.

Delivery Attempts & Shipping Info

Our delivery partner will attempt delivery 3 times.
If the registered mobile number or address is incorrect, MANACA is not responsible for delivery delays or failed attempts.
In case of RTO (Return to Origin) or RTD (Return to Delivery), ₹200 will be deducted, and the remaining value will be issued as store credit.
Customised orders are not eligible for exchange or return under any circumstances.

Returns & Cancellations

Prepaid Orders:

Cannot be cancelled after placement.
You may request a change in product or shipping address before dispatch only.

COD Orders:

Partial COD orders can only be cancelled before dispatch.
Once dispatched, cancellations are not allowed.

MANACA may update or revise this refund policy at its discretion without prior notice.

Return Instructions

To begin a return, please email us at manacaofficial@gmail.com. Once your request is approved, our team will provide the warehouse address for return shipping.

If you're required to self-ship, please share the tracking ID with us via email. Once we receive your product, we’ll process your exchange or store credit.